FAQ

Cohorts & access

How often do cohorts start?: We publish start windows per track — typically quarterly for intensive labs and monthly for lighter revision sprints. Exact dates appear in enrolment correspondence, not countdown widgets.
Are sessions recorded?: Most live clinics are recorded for cohort participants for a limited window (often 90 days). Some mentor reviews are audio only by design.
Can my team share a login?: Accounts are per learner unless you purchase a team desk — sharing credentials violates these terms and confuses mentor feedback threads.

Do you provide proprietary vendor data?: No. We work with public releases and teach you how to license additional data yourself. That keeps costs transparent and avoids hidden subscriptions.
Which software is assumed?: Tracks list spreadsheet-first or code-first paths. You choose one and stay consistent — we do not require a single vendor stack.
Limitation — what is explicitly excluded?: We do not teach market timing, trade ideas, or personalised investment advice. Macro literacy only — if you need portfolio construction, engage a licensed adviser.

How fast is written feedback?: Mentor passes target a few business days per round — not instant messaging. Urgent employer deadlines are your planning problem, not a reason to compress rubrics.
Can mentors sign external documents?: Generally no — we comment on learning artefacts inside the cohort workspace. Employer attestations are outside scope.
What if I disagree with a comment?: Push back in writing — we prefer a threaded discussion to silent resentment. Civility and specificity help.

Why are prices “informational” on the website?: Final fees may include administrative charges or team bundles confirmed in writing — we avoid fake checkout flows.
Where is the refund detail?: See the Money-Back Policy — cooling-off and partial refund rules depend on services already delivered.